FAQ

Yes, you will find your tracking number in your account “My Account / My orders”. You can also track your order through Mondial Relay, UPS or Colissimo by indicating your tracking number.

If you want to make any changes to your order, you can directly email us at hello@drawinkids.com or contact us by phone at (+33) 6 31 83 21 72.

Yes, when you will place your first order, you will have to create your account by mentioning all the information required within the registration form. Once you will create it, you won’t need to repeat this procedure for your next orders.

All payment are made by:

• Credit card (Visa, Mastercard)
• Paypal account
• Bank transfer

We use 3D Secure which is a security protocol that helps to prevent fraud in online credit and debit card transactions. When you make your order, you will have to enter your bank details. Afterward, you’ll receive a code on your mobile phone or a notification from your bank to confirm the payment.

If you encounter a problem, do not hesitate to call us at (+33) 6 31 83 21 72.

You will find the countries’ list where we ship just below. If your country is not mentioned, feel free to contact us at hello@drawinkids.com.

France & Overseas Department and Territories: France, Corsica, Guadeloupe, Martinique, Reunion of island, Mayotte and French Guiana.

Europe: Belgium, Luxembourg, Switzerland, Germany, Spain, Italy, United-Kingdom, Austria, Vatican, Denmark, Ireland, Poland, Portugal, Czech Republic, Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Norway, Romania, Slovenia, Slovakia Sweden.

Worldwide: Egypte, Emirats Arabes Unis, Afrique du Sud, Algérie, Bangladesh, Bolivie, Brésil, Cambodge, Canada, Chili, Chine,Colombie, Corée du sud, Cuba, Etats-Unis, Honduras, Hong-kong, Inde, Indonésie, Japon, Malaisie, Maroc, Mexique, Pérou, Paraguay, Philippines, Singapour, Sri-Lanka, Taiwan, Thaïlande, Timor-Leste, Tunisie, Venezuela, Vietnam.

The delivery method will depend on which products you have chosen and their volume. We work with UPS, Colissimo and Mondial relay. All orders which are made before 12pm will be shipped on the very day. If orders are made on Friday after 12pm, they will be shipped on the next Monday as our office is closed during the weekend.

This time can be extended, especially during the Christmas holidays.

Our warehouse is located in Ancenis, in France. We propose to directly pick up orders from our warehouse for clients who are from the Loire-atlantique(44) and Maine et Loire (49).

Regarding orders to France, Corsica, Belgium and Luxembourg, there are 3 delivery time:

- Home delivery via Colissimo : 48h/72h

- Mondial relay : 3 - 5 opened days

- Express or standard delivery via UPS: 24h-48h (36h-72h for Corsica)

For other countries, we provide a delivery via UPS. Delivery time can change according to the country:24h/48h to 5 working days.

Free delivery in a relay point for the following countries if the cart is at least 90€: France, Belgium and Luxembourg (concerns paper refills and accessories).

Free DHL delivery in France for all furniture.

Once your order will be confirmed and shipped, you will receive an email with your tracking number in order to follow your package in real time.

Our FAQ gathers all questions which are the most frequented and try to give the best answer for all the demand. However, if you can’t find your answer to your question, you can contact us via our contact form or by our email address: hello@drawinkids.com
We will answer you in less than 24hours and will try to do our best to help you.

If you are encountering some difficulties, you can contact us via hello@drawinkids.com. We will do our best to help you and find the best solution.

The availability of our products is mentioned on the product sheet: “in stock”, “in restocking”, “preorder” and “out of stock”. We try to restock all products which are mentioned as “out of stock”. Do not hesitate to sign up to our restock notification.