Faq

The Drawin'table and the Imagin'table share the same concept: an evolving and creative table designed for children. However, they differ in their materials, their construction, and some features:

• Materials & Manufacturing
  • Drawin'table : Made from high-quality birch plywood, with careful hand-finished details. It is manufactured using a semi-industrial process, making it a unique, durable piece with an iconic design.
  • Imagin'table : Made of lacquered MDF with solid wood legs. Its manufacturing process is more industrial, which allows it to offer a more affordable price while ensuring robustness and quality.

• Design
  • Both tables are inspired by Scandinavian style.
  • The Drawin'table has become a benchmark thanks to its timeless and recognizable design.
  • The Imagin'table takes up this inspiration but in a simpler and more refined version.

• Features
  • Drawin'table : a simple and ingenious fixing system without nails or screws.
  • Imagin'table : height-adjustable legs to accommodate the child's growth (from 2 to 10 years old).

• Compatibility
  All our boards (Drawin'board, Play&Build, etc.) as well as our sheet refills are perfectly suited to both table models.

In summary, the Drawin'table is an iconic high-end piece, while the Imagin'table is an evolving and more accessible version, ideal for families looking for flexibility and practicality.

As soon as your order is validated, you will receive a confirmation email. You can also find all the information in the "My Account / My Orders" section.
If you have not received an email, remember to check your spam folder. If in doubt, contact us at hello@drawinkids.com.

 Yes, as long as your order hasn't been shipped. Email us quickly at hello@drawinkids.com or call us at (+33) 6 31 83 21 72.

Yes, creating an account is required when placing your first order. This allows you to track your orders, save your addresses, and access your invoices.

Yes, we ship worldwide. If your country is not displayed when ordering, please email us at hello@drawinkids.com and we will find a solution.

We work with DHL and Chrono2shop.

• Orders placed before 12 p.m. are shipped the same day (excluding weekends).
• Orders placed after 12pm on Friday will be shipped on Monday.

Average delivery times:

• France, Belgium, Luxembourg:
  • DHL home delivery: 48 to 72 hours
  • Chrono2shop: 3 to 5 working days

Other countries:

• DHL only – Delivery time: 1 to 5 working days (depending on destination)

Free collection in Ancenis (44)

• Do you live in the 44 or 49 departments? You can pick up your order directly from our Ancenis warehouse.

Free delivery

• Free delivery to a collection point for purchases over €90
  (valid for France, Belgium and Luxembourg – only for accessories and paper refills)

Once shipped, you will receive an email with your tracking number. You can also track your order in your customer area or on the DHL or Chrono2shop website.

• Bank card (Visa, Mastercard)
• Paypal
• Bank transfer
• Administrative mandate (reserved for public service, town halls, hospitals, etc.)

Yes, it is possible thanks to PayPal , which offers payment in 4 installments without fees (subject to eligibility).

When placing your order, simply choose PayPal as your payment method, then select the “Pay in 4 installments” option if offered.

This service is offered directly by PayPal according to their own criteria (amount, country, history, etc.).

🎁 A great way to treat yourself to the Drawin'table®, the Imagin'table or the accessories with complete peace of mind, without impacting your budget all at once!

Yes. We use 3D Secure to ensure a secure transaction. You may be asked for a code or confirmation via your banking app during payment.

If you have any concerns, please contact us at: hello@drawinkids.com or (+33) 6 31 83 21 72.

All our products comply with European standards EN 71 (toy safety). They are manufactured in Europe using certified materials.

Yes, all our products benefit from the 2-year legal guarantee of conformity (articles L.217-3 et seq. of the Consumer Code), as well as the guarantee against hidden defects (article 1641 of the Civil Code).

💡 What the warranty covers:

• A manufacturing or operating defect
• A product that does not match its description or expected use

🛠️ What the warranty does not cover:

• Normal wear and tear related to use (scratches, impacts, stains, etc.)
• Minor cosmetic defects (such as micro-scratches or irregularities less than 0.5 cm) which do not affect the use of the product
• Natural variations in wood or materials (knots, grain, shades)
• Damage caused by improper use or mishandling
• Products modified or repaired by the user

🌿 As our products are manufactured in small series and with natural materials , slight visual irregularities (shades of color, micro-surface defects, variations in wood grain or paint less than 0.5 cm) may occur.

They have no impact on the use of the product and cannot be considered as defects within the meaning of the legal guarantee.

For any complaints related to a defect, contact us at hello@drawinkids.com, we will guide you through the process.

Play & Build MINI boards are compatible with classic LEGO® bricks (standard size), and our Play & Build MAXI are compatible with DUPLO® bricks (large size).
👉 These products are not affiliated with or sponsored by the LEGO® or DUPLO® brands.

Drawin'table® (Home edition) and Imagin'table® table models .
They are not compatible with the Drawin'table XXL.

• The erasable sides (chalk or felt) can be easily cleaned with a slightly damp microfibre cloth (supplied).
• Plywood or veneered MDF surfaces can be dusted with a dry cloth or cleaned with a damp sponge or microfiber cloth.
  ❌ Do not use chemicals, solvents, or abrasive sponges.

To preserve surfaces, we recommend using:

• Natural chalks
• Dry-erase markers (Velleda® type)
  We do not recommend using permanent markers, alcohol-based markers or Posca® type pens on erasable surfaces.

Availability is indicated on each product sheet:

• In stock
• In restocking
• Pre-order now
• Out of stock

If you are interested in a product, sign up for the “Notify Me” alert to be informed when it is back in stock.

Yes, in accordance with the law, you have 14 days from receipt of your order to exercise your right of withdrawal .
To initiate a return, simply write to us at hello@drawinkids.com specifying your order number. We will guide you through the procedure.

Returned products must be:

• Unused, unsoiled and in perfect condition for resale
• In their original, undamaged packaging
• Accompanied by all the delivered elements (accessories, instructions, etc.)

Returns that do not comply with these conditions will not be eligible for a refund.

Yes, return shipping costs are the customer's responsibility, unless the return is due to an error on our part or a defective product.
In this case, please contact us before returning any item at hello@drawinkids.com.

Once the return has been received and checked, we will refund you via the payment method used when ordering, within a maximum of 14 days.

No, in accordance with Article L.221-28 of the French Consumer Code, personalized, custom-made or made-to-order products (e.g., personalized refills, special editions, pre-orders) cannot be returned or refunded.

We take the greatest care in packaging our products. However, an incident may exceptionally occur during transport.

👉 Important: if the package is presented to you damaged, open, or if it shows signs of shock, refuse delivery and state the precise reason for refusal (e.g.: "damaged package", "open package") on the delivery slip or the carrier's terminal.

If you accept a damaged package without reservation, it will be difficult for us to open a claim with the carrier.

📩 If you have still accepted the package, please contact us within 48 hours at hello@drawinkids.com, with:

• Photos of the outer package (with the label visible)
• Photos of the damaged product inside

We will get back to you quickly with a suitable solution (exchange, spare part, refund, etc.).

Our team is available by email at hello@drawinkids.com or via our contact form. We generally respond within 24 hours (excluding weekends and holidays).

Email us at hello@drawinkids.com with your order number. We will do our best to provide you with a quick and appropriate solution.