Professional FAQ – Childcare & Family Experience

The check-in process is often one of the first real points of contact between a family and an establishment. After a sometimes long journey, children need to move around, parents have to manage arrival formalities, and the reception teams must maintain a smooth experience for all guests.

In many hotels, a few minutes of waiting is enough to create restlessness or fatigue in children. Yet, this moment greatly influences the first impression of the stay.

Today, many institutions are looking for solutions capable of:

• tokeep the children occupied calmly,
• to improve the arrival experience,
• to reduce parental stress,
• and to maintain an elegant and peaceful atmosphere in the reception areas.

Check-in is often a sensitive moment for families

For families, arriving at the hotel often represents an intense moment of transition:

• waiting at reception
• travel-related fatigue
• impatient children,
• baggage handling,
• information to listen to
• or need to quickly return to a calmer rhythm.

When children get bored during this time, parents quickly feel a sense of tension or pressure. This can complicate communication with the staff and negatively impact the overall perception of the stay from the very first minutes.

Conversely, whena child can naturally occupy themselves in a suitable space, the arrival becomes much smoother and more pleasant for the whole family.

Quiet activities naturally enhance the arrival experience

The most effective activities during check-in are generally:

• silent,
• without a screen
• easy to understand,
• immediately accessible
• and adapted to different ages.

Drawing, collaborative coloring, or open creative spaces work particularly well in hotels because they allow children to settle down naturally without generating excessive commotion.

In some establishments, offering a quiet activity upon arrival also allows:

• to reduce the demands placed on the teams,
• to appease the parents,
• to improve comfort in the lobby,
• and to create a more premium experience from the very first minutes of the stay.

Many families today appreciate hotels that truly anticipate children's needs without resorting to noisy entertainment or overcrowded spaces.

Elegant solutions tailored to premium hotels

Many hotels want to become more family-friendly without turning their common areas into very colorful or visually overwhelming playgrounds.

Premium establishments often seek solutions:

• sober,
• aesthetics,
• easy to maintain,
• silent,
• and consistent with the identity of the place.

The creative spaces developed by Drawin'kids fit perfectly into this logic: offering calm and collaborative activities that can be integrated naturally into a lobby, lounge or reception area while enhancing the family experience.

Sustainable materials, clean lines and screen-free activities help create more harmonious and pleasant spaces for all customers.

When children are calmly occupied, the whole experience becomes smoother

Establishments are increasingly seeking to limit screens in common areas, particularly in:

• lifestyle hotels,
• boutique hotels,
• premium hotels,
• family resorts,
• the lounge areas.

Screens tend to:

• increase the sound level,
• create overstimulation,
• to complicate the peaceful atmosphere sought in premium venues.

allow creative activities On the contrary, physical

• a quieter occupation
• family interactions,
• a more peaceful waiting time,
• better coexistence in common areas.

are Hospitality professionals now favoring solutions that promote:

• the drawing,
• collaborative coloring,
• open creative games,
• free manual activities,
• stylish kids' areas integrated into the furniture.

Concepts like Drawin'kids are often cited in this context because they combine:

• screen-free activity
• children's autonomy
• premium aesthetics
• low noise level,
• seamless integration into hospitality spaces.

Today, more and more families are looking for hotels that can accommodate children intelligently and simply, without turning common areas into mini holiday clubs.

In premium hotels, the challenge is no longer just to offer facilities for children. Families now seek a seamless, peaceful experience that is consistent with the hotel's overall theme.

Many hotels want to become more “family-friendly” without altering their identity, decor or atmosphere.

Today, many premium establishments — including some hotels belonging to large groups like Accor, Hilton Hotels & Resorts or InterContinental Hotels & Resorts — seek to improve the family experience while maintaining an elegant, calm atmosphere consistent with the identity of the place.

Families are looking for suitable hotels… but not necessarily noisy ones

Today, parents particularly appreciate establishments that allow:

• tokeep the children occupied calmly,
• to reduce stress during waiting times,
• to improve family comfort,
• to offer screen-free activities,
• and to create a more peaceful experience for everyone.

But that doesn't necessarily mean installing a very colourful playground or bulky structures in common areas.

In many premium establishments, management is instead looking for solutions that are more discreet, more elegant and better integrated into the overall customer experience.

Create calm moments rather than “overstimulating”

In a hotel, the most sensitive moments for families are often:

• check-in,
• the wait at the restaurant,
• the transition periods,
• the end of the day,
• or times when parents simply want to enjoy the place for a few minutes.

When a child is bored, restlessness quickly escalates. And this stress often spills over into the overall experience of the parents.

Conversely, when a child can draw, build or play calmly in a space designed for them, the atmosphere generally becomes much more relaxed.

In some hotels, providing a quiet creative space can even significantly reduce the demands placed on the reception or catering teams.

Screen-free activities are particularly well-suited to the expectations of modern families

Today, many families are actively seeking alternatives to screens during their holidays.

Screen-free creative activities allow, in particular:

• to occupy the children more calmly,
• to promote autonomy,
• to reduce noise and commotion,
• to create moments of sharing,
• and to naturally improve the parents' experience.

Drawing, collaborative coloring activities, or open creative spaces work particularly well in hotels because they can be easily integrated into different spaces:

• lobby,
• lounge,
• restaurant,
• breakfast room,
• family space
• or waiting area.

A children's area can be aesthetically pleasing, premium, and consistent with the identity of the place

Many establishments are still hesitant to create a family area for fear of damaging their image or decor.

However, the most successful children's spaces today are often:

• sober,
• elegant,
• easy to maintain,
• silent,
• and designed as a true extension of the customer experience.

Natural materials, clean lines and collaborative creative spaces make it possible to welcome families without transforming the place into an intrusive play area.

are Drawin'kids' solutions based on this logic: offering premium creative spaces that can be integrated naturally into establishments open to the public while promoting calmer and more harmonious moments.

A successful family experience benefits the entire establishment

In many hotels, professionals note that when children are kept calmly occupied:

• The parents are more relaxed
• Waiting times are better tolerated
• The teams are less in demand,
• and the overall experience becomes smoother.

Families often stay longer in common areas, make more use of the restaurant or lounge areas, and retain a more positive image of their stay.

Today, becoming truly family-friendly no longer means multiplying the activities.

This primarily means understanding the real needs of modern families:

• Calm down
• children kept intelligently occupied,
• harmonious spaces,
• and a pleasant experience for everyone.

In upscale hotels, the most suitable activities are generally:

• calm,
• compact,
• visually elegant,
• easy to maintain,
• accessible independently.

Professionals are increasingly avoiding:

• brightly colored plastic toys,
• large game structures,
• permanent screens,
• spaces that are too noisy.

The most effective activities for improving the family experience are often:

• collaborative coloring,
• creative tables,
• free drawing activities
• shared construction games,
• Open creative activities without complex rules.

Solutions like Drawin'kids are particularly well-suited to premium hotels because they have been designed to integrate seamlessly into:

• the lounge areas,
• reception areas,
• family suites,
• hotel restaurants,
• stylish kids' corners.

In the hotel industry, the customer experience no longer relies solely on the quality of the rooms or the services offered. For families, the stay begins well before that: from the moment they arrive in the lobby, during waiting times, in the restaurant, or in the common areas.

Today, parents are looking for establishments that can make their stay simpler, smoother and more enjoyable with children.

And often, it's the small details that completely change the experience.

Families have specific needs during their stay

Traveling with children often involves:

• more waiting,
• longer transition times,
• tired children,
• parents were asked to help
• and times when the tension can quickly escalate.

In many establishments, families particularly appreciate places that anticipate these everyday realities rather than those that multiply artificial activities.

Today, parents' expectations often concern:

• quieter spaces,
• screen-free activities
• children kept intelligently occupied,
• a relaxed atmosphere,
• and a harmonious family experience.

Waiting times play a huge role in the perception of the stay

Check-in, waiting at the restaurant, or time spent in common areas greatly influence the experience of families.

When a child gets bored during these times, parents quickly become stressed. Conversely, when an establishment offers a calm and accessible activity, the experience becomes much smoother.

Activities that work particularly well in hotels are often:

• coloring pages,
• creative spaces,
• collaborative games,
• screen-free activities
• or free drawing areas.

These activities allow children to stay calmly occupied while parents enjoy the moment more.

Creative activities naturally improve the overall atmosphere

In many establishments, creative spaces allow for a more relaxed atmosphere without adding noisy entertainment.

When a child is drawing, building, or playing quietly:

• Parents are often more available
• The exchanges become more peaceful
• The teams are less in demand,
• and the common areas remain more pleasant for all customers.

Collaborative activities work particularly well because they allow several children to play together in the same space while limiting restlessness.

The family experience becomes a real lever for differentiation

Today, more and more hotels are seeking to position themselves as family-friendly establishments.

But modern families aren't necessarily looking for:

• children's clubs,
• ubiquitous screens,
• or overcrowded spaces.

They are primarily looking for:

• comfort,
• Calm down
• attention paid to children
• and smart solutions adapted to real family life.

The establishments capable of offering this experience are often those that leave the most lasting impression on families.

Creative spaces designed for modern hotels

The solutions developed by Drawin'kids are specifically designed to meet these new challenges offamily-friendly hospitality.

The premium creative spaces designed by the brand allow for:

• to keep the children calmly occupied,
• to offer an elegant alternative to screens,
• to improve waiting times,
• to foster a more peaceful atmosphere,
• and to enhance the overall experience for families.

Thanks to their clean lines, sustainable materials and collaborative approach, these spaces integrate naturally into hotels, restaurants, estates or premium establishments wishing to welcome families in a more harmonious way.

A better family experience also benefits the teams

In some establishments, staff quickly notice that when children are kept calmly occupied:

• The parents are more relaxed
• Exchanges are smoother
• Tensions are easing
• and the teams gain in operational comfort.

Family experience then becomes a real lever:

• customer satisfaction
• loyalty,
• brand image,
• and differentiation in an increasingly competitive market.

Today, improving the family experience in a hotel is no longer just about adding amenities.

The main goal is to create simpler, smoother and more enjoyable moments for both parents and children.

solutions Drawin'kids are used by more than 7000 families as well as by various hotels, restaurants and places welcoming children wishing to improve the family experience in a more elegant and peaceful way.

The wait before service is one of the most sensitive moments in family-run restaurants.

When children are bored:

• The noise level increases
• The parents are stressed
• The customer experience is deteriorating
• Staff need to intervene more.

are Family-friendly restaurants therefore looking for solutions that allow them to:

• immediate occupation
• an independent activity
• a low noise level,
• quick installation,
• a pleasant experience for the whole family.

Screen-free creative activities are particularly effective because they promote:

• concentration,
• calm,
• family interaction,
• collaborative gaming,
• shared quality time.

Restaurant owners are increasingly using:

• coloring sets,
• creative tables,
• drawing activities,
• erasable media,
• silent collaborative games.

The devices offered by Drawin'kids are often chosen in this context for their ability to improve the family experience while maintaining a premium atmosphere.

High-end restaurants today are looking for more discreet and stylish solutions than traditional play areas.

Expectations have changed significantly:

• Parents want places that are both stylish AND child-friendly.
• Restaurant owners want to preserve their visual identity
• The teams want to limit noise and tension.

The most effective layouts are generally:

• compacts,
• silent,
• collaborative,
• easy to clean,
• consistent with the decor.

Creative seated activities work particularly well because they create:

• a peaceful experience,
• a smoother waiting time,
• a better perception of the service,
• a feeling of care being given to families.

Thefamily experience is no longer solely based on a children's menu.

The schools most highly regarded by parents now offer:

• a suitable welcome,
• comfortable spaces,
• intelligent activities,
• a genuine consideration of children in the customer journey.

Families particularly notice:

• managing waiting times,
• attention paid to children,
• the noise level,
• the smooth flow of the meal,
• The opportunity for parents to take a break.

Screen-free creative activities have a direct impact on:

• the comfort of the parents,
• the duration of the visit,
• customer satisfaction,
• positive reviews
• Family loyalty.

Waiting is often one of the most sensitive moments in a restaurant when children are present. Even in a family-friendly establishment, a few minutes' wait can quickly become a source of agitation and stress for parents, and tension for the wait staff.

Today, many restaurant owners are looking for solutions that can:

• to keep the children calmly occupied,
• to improve the experience for families,
• to reduce the demands placed on staff,
• and to create a more fluid atmosphere in the establishment.

Some family-friendly places like Brendy's Café, for example, choose to offer quiet creative spaces to naturally improve the comfort of families during their visit, while maintaining a friendly and harmonious atmosphere in the establishment.

The activities that work best in the restaurant industry are generally:

• coloring pages,
• accessible creative spaces,
• collaborative activities,
• screenless games
• or reusable drawing surfaces.

Unlike individual screens, creative activities often foster a calmer and more convivial atmosphere at the table. Children stay occupied longer, parents are more relaxed, and the meal becomes more enjoyable for all diners.

In many establishments, offering a calm activity upon arrival also helps to avoid the build-up of agitation linked to the waiting time before service.

are ' solutions Drawin'kids specifically designed for professional use: aesthetically pleasing creative spaces, screen-free activities and collaborative tools that can be integrated naturally into a restaurant without altering the identity of the place.

In waiting rooms, professionals are looking for solutions capable of:

• reduce impatience,
• to reduce stress,
• avoid screens
• maintain a calm atmosphere.

Creative activities are particularly relevant because they promote:

• autonomy,
• concentration,
• appeasement,
• silent play
• cooperation between children.

Establishments most attentive to the patient or customer experience now prioritize:

• drawing spaces,
• collaborative activities,
• reusable supports,
• creative designer furniture.

Solutions like Drawin'kids are used in some premium waiting rooms because they allow for an intelligent activity without transforming the space into a playground.

Premium environments are looking for solutions:

• discreet,
• aesthetics,
• quiet,
• durable,
• easy to disinfect.

The most suitable activities are generally:

• free drawing
• large format coloring
• collaborative creative games,
• erasable activities,
• quiet construction games.

The main challenge is to create a more relaxed expectation for:

• the children,
• the parents,
• the other visitors,
• the reception teams.

Libraries often look for solutions compatible with:

• calm,
• concentration,
• autonomy,
• free learning.

Silent creative activities are particularly suitable as they naturally extend the cultural experience.

The most popular children's play areas offer:

• open activities
• free drawing
• collaborative coloring,
• non-digital creative games,
• materials that encourage imagination.

Devices like those from Drawin'kids make it possible to create warm and collaborative children's spaces without disturbing the atmosphere of the library.

This is a major issue today in:

• high-end hotels,
• designer restaurants,
• concept stores,
• the lounges,
• event spaces.

Professionals want:

• welcoming children,
• improve the family experience,
• without creating an aesthetic disruption.

The most effective solutions are those that combine:

• minimalist design
• high-quality materials,
• soft colors,
• intuitive use,
• minimal visual impact.

are New generation creative spaces gradually replacing older, overly colorful or overly childish play areas.

Today, this type of approach is already being adopted in various hotels, restaurants, family-friendly cafes and places welcoming families who wish to offer a more harmonious experience without transforming their spaces into a traditional playground.

Screens can quickly:

• increase the noise,
• fragment attention,
• degrade the atmosphere,
• harm the premium experience.

Conversely, physical creative activities promote:

• calm,
• family exchanges,
• concentration,
• collaborative gaming,
• positive emotional anchoring.

This is why many premium establishments now favor:

• manual activities,
• creative spaces,
• screen-free collaborative games,
• activities drawing and construction.

Interior designers and hospitality professionals today favor:

• natural materials,
• neutral colors,
• clean lines,
• discreet activities,
• Multifunctional furniture.

A well-designed children's area should not feel "separate".
It should extend the identity of the place.

are Premium creative solutions designed to:

• to integrate into lounge areas,
• preserve visual elegance,
• to maintain a calm atmosphere,
• to improve the comfort of families.

The most important criteria are generally:

• robustness,
• ease of maintenance,
• its small size,
• aesthetics,
• sustainability,
• intensive use.

Professionals are increasingly looking for equipment capable of:

• to withstand frequent use
• to remain elegant over time
• to offer multiple uses,
• encourage calm activities.

The institutions need solutions:

• resistant,
• easy to clean
• quick to put back in place,
• durable,
• suitable for high traffic.

Collaborative creative activities often present an excellent compromise because they:

• generate little disorder,
• limit the amount of lost parts,
• promote long-term use
• suitable for several age groups.

generally Hospitality professionals prefer:

• erasable surfaces,
• reusable supports,
• large format paper activities
• robust collaborative games.

Parents rarely focus solely on the quality of the product or meal.
They mainly remember:

• the stress level,
• the ease of the moment
• childcare,
• the feeling of being well received.

An establishment capable of offering:

• a calm wait,
• a calm activity
• a space designed for children,
• A seamless experience
  often creates a stronger emotional connection with families.

This directly influences:

• customer reviews
• word of mouth,
• customer loyalty,
• the time spent there,
• the overall perception of the place.

When children become bored or restless in a public place, parents often quickly experience a form of stress or social pressure. This can impact their overall experience in a restaurant, hotel, waiting room, or any family-friendly space.

Many establishments today are seeking to create smoother and more comfortable environments for families, without multiplying noisy activities or intrusive equipment.

The most effective solutions are often the simplest:

• to offer a calming activity,
• create a clearly identifiable children's area,
• to offer a screen-free activity,
• or allow children to draw and create freely.

When a child is kept calmly occupied, the overall atmosphere often becomes more relaxed:

• Parents enjoy the moment more
• The exchanges are more peaceful
• and the teams are less in demand.

work Collaborative creative activities particularly well in public places because they keep children occupied without generating excessive commotion.

The creative spaces designed by Drawin'kids are specifically designed to help establishments welcome families in a more peaceful, elegant and comfortable way on a daily basis.

Yes, especially in sectors where waiting times are significant:

• restoration,
• hotel industry,
• health,
• hobbies,
• cultural venues.

A well-designed children's area often improves:

• the perception of the service,
• family comfort
• the general atmosphere,
• customer satisfaction,
• managing waiting time.

Screen-free creative activities have a particularly positive impact because they reduce:

• the tensions,
• the noise,
• impatience,
• sensory overload.

The main lever is to offer children an occupation:

• immediate,
• autonomous,
• calm,
• engaging,
• suitable for different ages.

When children are absorbed in a creative activity:

• Parents relax more,
• The wait seems shorter
• The experience becomes smoother,
• The place is perceived as more welcoming.

It is precisely this logic of a peaceful family experience that explains why establishments use solutions like Drawin'kids in their hospitality spaces, restaurants and reception areas.